Here you will find answers to the most frequently asked questions. If you do not find the answer you are looking for, please contact us via email: support@ peakpointequipment.com

Order & Payment

What payment methods do you accept?

We accept card payments (Visa, Mastercard) and possibly other payment methods. You will see all available options in the checkout.

Can I change or cancel my order after I have placed it?

We process orders quickly, which means changes or cancellations may be difficult to implement.

Is it safe to shop with you?

Yes! We use secure encryption (SSL) to protect your information, and all payments are handled by trusted payment providers.

Delivery

How long is the delivery time?

Delivery time varies depending on the product ordered and delivery address. Normal delivery time is between 3 and 15 working days. See the product description for the item in question for more specific information.

What shipping options do you offer?

We offer standard shipping. The shipping cost will be displayed at checkout before you complete your purchase.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking link where you can follow your shipment.

Do you deliver internationally?

We currently deliver to all countries within the EU.

Returns and complaints

How do I return an item?

If you would like to return an item, please contact us within 14 days of receiving your order. The item must be unused and in its original packaging. Read more about returns here .

What do I do if my item is damaged or defective?

If you have received a defective item, please contact us as soon as possible with pictures and/or videos of the item and your order number, and we will assist you.

How long does it take to get a refund?

Refunds will be made within 14 days of our receipt of your return, if approved.

Other

How do I contact your customer service?

You can contact us via email: support@ peakpointequipment.com

Do you offer discounts or promotions?

Yes! Discounts and promotions occur. Keep an eye on our social media and website!